India Today Book Club
Holiday package
- 11-26-2009
- 80
Through a telesales, I have paid a sum Rs.3198/- to India Today Book Club (ITBC) on 11-09 for a holiday package as follows :
Order Ref. No. OGA090068332.
1) Free Round Trip Air Ticket (from any place in India),
2) Holiday Voucher fro 2 nights & 3 days.
However, even after making this payment almost THREE months back, I have not yet received the neither the Round Trip Air Ticket nor the Holiday Voucher.
I have been in constant touch with India Today Book Club over the telephone and also through e-mails to enquire about the above. On 14-10, I made a complaint for refund of my money and I was given the following complaint No.by their Mr. Sarabjit Singh:
Complaint No.221999 dt. 14-10
He then requested me to send my credit card statement which shows the above debit. I sent an e-mail at the e-mail address given by Mr. Singh i.e. order@indiatodaybookclub.com attaching therewith a scanned copy of my credit card statement requesting them to refund my money immediately.
I followed up my complaint over the phone (#011-40502424) on following occasions :
On 14-10 Spoke with Mr. Adeel of ITBC
On 02-11 Spoke with Mr. Sarabjit Singh of ITBC (10:50 to 11:13 hrs.)
On 09-11 Spoke with Mr. Sarabjit Singh of ITBC (16:00 to 16:10 hrs.) The line got disconnected. Therefore made another call
On 09-11 Spoke with Mr. Amit of ITBC (1612:00 to 16:36 hrs.)
On 23-11 Spoke with Mr. Adeel and their Supervisor, Mr. Azeem Khan (11:30 to 11:35 hrs.)
On 26-11 Spoke with Mr. Anshu of ITBC (from 14:40 to 14:59 hrs.). He gave me another Complaint No.239783 dt. 26-11 saying that no Complaint has so far been registered in their system.
I have also sent ITBC several e-mails requesting them to refund my money. However, there was no response from ITBC side.
I have lost my faith in ITBC returning my money. Therefore, this complaint. Kindly intervene and help me get back my hard-earned money from ITBC.
Look forward to your kind intervention.
Balachandran Nair.
Company: India Today Book Club
Country: India