India Today Book Club
POOREST SERVICES & Non delivery of REEBOK shoes & Track Suit etc Vide Order No. oga090020853

Mukul Arora

343 Guru Apartments

Plot No.2 Sector-6, Dwarka

New Delhi-110075

011-25086413/9350956872

Email: rkarora_ca@yahoo.com

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Sub.: POOREST SERVICES & Non delivery of REEBOK shoes & Track Suit etc Vide Order No. oga090020853 dated 18.03.2009 (Membership No. ITBC09946233) By Living Media India Limited India Today Book Club B-47, Indira Enclave Neb Sarai New Delhi-110068

Sir,

I being at Singapore, on 18.03.2009 courier man delivered a parcel to my father who paid Rs.3199/- in CASH against your Invoice No. ORA090019977 dated 18.03.09 for Rs.3199/- Order No.oga090020853 Loc Id: A Activity: M-Commerce. After coming from Singapore & opening the parcel I found that the Reebok Shoes with size No. 6 Swift LP (Book code R0733) was supplied whereas I had requested for size No. 8. Also Reebok Track Suit supplied was dirty. Overall quality of the goods supplied was also neither up to mark nor satisfying one.

I rang up and informed their office all above who advised me to return the whole parcel by courier and also asked me to put the original courier receipt in the parcel so that the amount of courier charges could be refunded. I returned the parcel by DTDC vide Consignment Note No. Z91401779 dated 12.06.09 for Rs.175/- and also sent therein that courier receipt in Original along with my letter stating all above. After several reminders on 08.07..09 courier man brought the parcel but asked us to pay Rs.3199/- before delivery (which we had already paid on 18.03.09). On perusal of the bill attached with the parcel we observed that again shoes with wrong size No.6 was supplied. I rang up their office at 64583745 who asked me to contact at 40502424 but nobody could provide any solution hence the parcel was taken back by their courier man. After reiterated reminders telephonically as well as on mail on 18.09.2009 courier man again came to deliver the parcel who yet again demanded Rs.3199/- before delivery and also to our dismay we could observe from the attached Invoice No. ORA090074232MC that once again the shoe supplied was of wrong size No.6 & Rs.3199/- collectable was written on the bill. We contacted them at 1800-10-24242 & 40502424 but all in vein. Once again their courier man took back the parcel. Since even after lapse of more than six months they could not deliver the ordered goods and since we have lost interest and confidence in their organization we requested them to refund Rs.3199/- Courier charges of Rs.175/- paid by us along with interest, compensation and damages for sending defective goods, for providing deficient services and for causing undue delay, harassment & tension. Despite their several assurances and commitments till date neither we have received the goods nor the refund.

Mukul Arora

Company: India Today Book Club
Country: India

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