India Today Book Club
Refuse to accept the couier and replacement

Respected forum,

I have received a free gift offer from India Today book club. As per the offer I placed the order (order no M-COMMERCE/0GA090089204 Order Date is 14-NOV-09) and paid Rs. 629 against handling charges. I placed the order for Benetton Sunglass. However, the company has sent a watch on 4/12.

I immediately sent a mail to the company in this regard. They asked me to send the parcel back for replacement. After their confirmation, I have sent the parcel back by courier To PAY basis. Courier delivery was attempted on 19/12. The company refused to accept the courier and denied replacement.

First thing is, the company has sent wrong item. Second is after written (Mail) they refused to accept the parcel and hence denied item replacement. I already lost Rs. 629 and the courier charges. Either they should provide replacement and courier refund or entire money (Rs. 629 courier charges) Rs 5000 as compensation for humiliation and wrong commitments.

With regards,

mahadesh R

09744463355

Company: India Today Book Club
Country: India

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