India Today Book Club
Non-Reciept of Free Gift

Membership # ITBC10300246

Order# OGA100005219

Address: MM221, Sector D,

Aliganj Scheme,

Lucknow

226024

I have received a holiday voucher from India Today Book Club.

However, when I try to activate the voucher number by registering it on www.bigcity.in/indiatoday/holiday; the number of characters in the voucher numbers is more than the length of the field in which I am required to enter the same (i.e the last two digits of the voucher number cannot be entered into the field in your site); because of which the activation fails. I am not sure such a stupid error can happen out of oversight or due to the so called “technical snag”

I have tried to call on your number # 080 40554850; wherein my call was put on hold for close to half an hour!!!

Are guys are deliberately trying to put-off the customer’s by putting in so many obstacles in the way so that they simply get fed up & give up trying to claim their gift? Or are you trying to recover the cost of free gifts through incoming STD calls by deliberately holding the callers for long hours? Either way, this seems to be a fraudulent racket that you guys are running by promising the customers free gifts that never arrive in order to entice them to buy overpriced & sub-standard products that are not being sold otherwise.

I have written around 6 mails to feedback@indiatodaybookclub.com; and the only response that I get is to wait for some more time. On calling at the customer helpdesk, the executive there had no clue about what the problem was and when it shall be corrected.

When I insisted to speak to the team leader / senior; I was told that he is busy and does not have time to speak to me over such a small matter and my call was put on hold for 30 minutes

Rgds

Kuldeep Singh

9582289015

Company: India Today Book Club
Country: India
State: Uttar Pradesh
City: Lucknow

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