India Today Book Club
Damager order received

Order no – ITBC- WEB-080524-8204R

Complaint no COMP53502 lodged on phone

Dear Sir

i need an immediate step to be taken by you.

I ordered some books online on 24/05/08 .payment was made through credit card.

Firstly, books were delivered after 21 days after my 3-4 follow ups and mails at their response and Baljeet@intoday id

Secondly, no response to my mails from their side

Thirdly, the two books I ordered are received damaged, one book starts from page no 13 and the other is torn.

I have send the letter and photocopy to nabi sarai address for replacement and trying to contact at 011-40502424 but after pressing extn2 it goes on hold.

I would like to know that does giving a discount means damaged books.

I feel very sorry to say that this is not expected fro INDIA today group at all.

This was the first order I placed and the impression is so bad.

This mail was written to india today group to prabhu chawla's and mr bagga's e mail id as well but no response from their side as well. i have tried their all land lines no but all in vain.

i hopethrough consumer forum i will get justice and my books will be replaced asap, already all this process has killed good amount of time.

regards

meenakshi

Company: India Today Book Club
Country: India

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