India Today Book Club
NON-RECEIPT OF ORDERED BOOK

MY MEMB.NO.ITBCO8342114 34833 with India Today Book Club. I had filled in the Membeship/Order Form of BooksToday for three Books and forwarded to India Today Book Club in April. There were no response for my e-mail follow-ups, but I came to know from my Bank that they have debited the amount for the books from my credit Card on 1st July. I just received a confirmation of the same, after several follow-ups with an assurance that they will intimate me the despatch status. When I checked up over phone on 5th, their rep informed me that two out of three books (as one book is out of stock) were despatched through courier from Delhi to Bombay (my address) through Blue Dart Courier on 2nd August. Normally, it should reach next day, at least on 4th Aug. The Consignment Note No. provided by them is also seemed to be wrong. There seems to be a severe lack of communication with India Today within themselves and with their customers. According to them, I have to adjust the money debited by them for the out-of-stock-book, they had already charged from me, with my future orders. I do not know how can I claim the said amount as I have no plans to continue any relation with this bookclu

Company: India Today Book Club
Country: India

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