India Today Book Club
Non delivery of Orde

I give below a letter sent by me to Mr Nitin Sawhney of ITBC. They have taken my money, partially executed the order and have the temerity of demanding more money for completion of the order. Moreover these high flying Sawhneys and others do not have even the courtesy of replying to mails orletters.

They are basically money grabbers.

Aveek Gupta

Mr. Nitin Sawhney,

India Today Book Club,

B-47, Indira Enclave,

Nev Sarai,

New Delhi 110068.

28.08.2008

Dear Mr Sawhney,

NON EXECUTION OF ORDER NUMBER OGA080001999 BEARING INVOICE NUMBER ORA080003897 IN TOTALITY BY INDIA TODAY BOOK CLUB.

I am a member of your Book Club since long bearing Membership Number ITBC07310264. I had placed an order for "C2008" and paid the amount in full vide Demand Draft Number 763484 dated 24.06.2008 for Rs 999/- (as demanded by you) on SBI, Service Branch New Delhi.

I was surprised to receive a packet containing a partial execution of the order and the most coveted part of the order, i.e 8 Volumes of TINTIN Comics (which were the primary reason for ordering) was not a part of the same packet as referred to above. There was no mention in the accompanying invoice that the 8 volumes of TINTIN would not be available.

I started to believe that the same would reach me subsequently.

I was surprised to see in your booklist of July (Vol 10 No 4) that C2008 pack of June was no more available. I gave at least 20 mails to your address response@indiatodaybookclub.com and feedback@indiatodaybookclub.com without getting any reply.

Subsequently I called up your helpline number 011-40502424 and asked for the status of my order. People out there (probably a call centre) were rude enough to disconnect the calls.

I persisted and subsequently a mail was given to me from ITBC that it was in the process of "procuring" the Comics and my order would be executed "soon". This too was about 1 month back.

Today I again called up your help(?)line and one Mr Satyaprakash told me very politely that the books were unavailable and my order could not be executed. The costs for procuring the books were higher than the published price. So I could either have a partial refund which I don't want or I would have to pay about Rs 2000 extra to have my order executed in full. This information he had gathered from your marketing department.

Now my question to you Mr Sawhney is that why should I be held at ransom and how am I to blame if ITBC makes a mistake in its calculations? I had promised my children the total set of TINTIN comics which they were expecting and anxiously waiting for. I was also keeping up their expectations as I had faith in the commitment of ITBC . Everyday I go back home from office, I am greeted with "It has not come". Now they have started disbelieving me. I hope you understand my position now.

ITBC has made me lose face in front of my children for no fault of mine with their incompetence. As a parent I think you will understand the mental anguish and pain that has been forced upon me by your incompetent people. Now the help(?)line / marketing people of ITBC have the temerity of asking for more money for execution of the order for which I had paid in full.

Is this how ITBC functions nowadays by fleecing its customers? Some people could call these actions as cheating its customers. I would not say that as I have faith in India Today Group as I am a subscriber of the India Today magazine since long and a member of ITBC since it was launched.

Now that ITBC has painted my face in black in front of my children, may I request you to kindly look into the matter and resolve the matter so that I can get those 8 volumes of TINTIN comics without paying extra so that I can recover some face in front of my children?

I know that ITBC is not in the habit of giving replies to e-mails and this is exactly why I am writing you this letter. I know that your organization is a big one and one customer here or there may not matter much but I have faith in you and hope that you shall be able to solve my problem.

The whole affair has been in very bad taste for such a reputed (?) organization. Please try to restore my faith in your organization. I know that there are still good and rational people in this world who are courageous enough to take correct decisions to obviate customer grievances.

Kindly acknowledge receipt.

Best Regards,

Aveek Gupta

Company: India Today Book Club
Country: India

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