India Today Bookclub Holiday Offer
Misleading by India Today Bookclu

As I was about to get married in June, I got a call from India Today Bookclub saying that they have a offer where if I pay Rs. 5943.21 to them, I will be getting a holiday offer which I can use as soon as it arrives on my doorstep as it was explained to the executive (Yuvraj was his name). Hearing that, I placed my order on May 14, thinking it would suit for my holidays after marriage. He also said it will reach within 4 working days, but I got it only on May 28 and my marriage was on June 12. But when i received the package, they mentioned that I have to fill up a form and send it to some other third party company and they will send a voucher in 10 working days to my address, then only can I use the offer. It sounded dubious and I called the customer care and told her that what that executive said and what was on offer. She gave me a complaint number also (115899 and order #OGA090046977) and she said they would refund it in 10 working days. After a couple of weeks I again called (I am in Bangalore and making an STD call to Delhi) and she said I need to send the parcel back to them, then only they will look into the matter. The thing was why was I not told before when I called the first time? Why was not I am given proper info on product?

When I asked for refund through e-mail after couriering to them, they are saying they have not received the parcel and when I inquired with the courier company, they said they do not have any info and they said they are not able to trace where it has gone and these guys are not giving me the refund.

Hoping for a solution and refund of my amount.

Company: India Today Bookclub Holiday Offer
Country: India

  <     >