India Today Book Club/Hotel Package
Online Complaints: No confirmation and delivery of my order

I wish I had gone through the online complaints and the "fame" the India Today Book Club has with its customers. It is disgusting to see that such a big brand name is famous for its frauds and false commitments.

I ordered a 7 day holiday package from the ITBC on 13th May'09. Mentioned are the dealings involved for this:

Memebership Number: ITBC0926148

Order Number: 7770017958

1. I was told that I will receive my order within 3-5 days (which I did receive but in 20 days)

2. I had to reply back with my confirmation with no mention of procedure, so I used a courier service but my confirmation was returned saying that the company has shifted.

3. I need the order acknowledgement with a password that I will have to use to book my hotel. (which I can not do because the customer care is inefficient and they have no information about it)

I had already cancelled one vacation that I planned in May, because as per customer care, the whole dealing would have taken not more than 15 days. But due to the pathetic services and information availability from the India Today book club, I could not book my hotel, so I had to cancel my flight tickets. Now more than a month has passed and I still don't have anything to avail my offer even though the complete payment of Rs. 6000 have been done.

I have had a chain mail communication with their executives but nothing has helped me. They promise to satisfy their cutomers, but are ranked on a negative scale by all those who have once been trapped in their false commitments. Moreover the reachability of their customeer care is so disgusting that one doesn't have the patience to call them regularly and spend another Rs. 6000 on STD calls with long waiting time.

I hope someting can be done as I feel cheated and robbed of the money I paid to a renowned publishing house.

Regards,

Nikhil Malik

Company: India Today Book Club/Hotel Package
Country: India

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