India Railwar / IRCTC
REFUND OF E-TICKET DUE TO CANCELLATION OF TRAIN

I had booked the railway E-ticket thru IRCTC as per details given below. On the date of journey i.e. 24-05, we had boarded the train. TTE came to coach 15 minute before departure of the Train and informed us that train will not go to Kota because of the "GURJAR AGITATION in RAJASTHAN". The TTE asked us to get down from the the Train.

Transaction ID- 0049357534

PNR No.-224-9223012

Date of Journey- 24-05

Train Name: Goa Sampark Kranti Express

Train No.-2450

From- H. Nizamuddin to Kota

Coach/Seat No./Status: S4/ 0006/ CONFIRM.

I sent an E-mail to IRCTC at etickets@irctc.co.in with above details and requested to refund the entire amount. IRCTC replied that money will be refunded by Railway with in 90 days or more. Why so much time when we have paid cash amount. Please help and arrange to refund whole amount.

Reply received from IRCTC is as under:-

Dear Customer,

Thanks for interest in our online reservation.

Kindly note that an E ticket cancellation done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we forwarded to railways for the TDR process. Railways check all the matters and. Kindly note that e-ticket cancellation can be decide what amount should be refund and this all process will take 90 days or more. Once the railways refunded your amount, we will credited to your same account.

Regards,

PANKAJ

Company: India Railwar / IRCTC
Country: India

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