INDIA TODAY BOOK CLUG
NON RECEIPT OF ITEMS PURCHASED

From

KRIHNA MOORTHY.K.V.

A-12, SOUTHERN RESIDENCY,

BEHIND PUSHPANJALI THEATRE,

K H B ROAD, SULTANPALYA,

R T NAGAR, BANGALORE- 560032

Phone: 09449867474

TO

INDIA TODAYBOOK CLUB

B-47, INDIRA ENCLAVE

NEB SARAI,

NEW DELHI-110068 Phone: 011-4050-2424 or 1800-102-4242

Sir,

EXCHANGE OF REEBOK SHOES AND TRACK SUIT

I have purchased two sets of Reebok shoes and Track suit vide your invoice No. ORA090002711 ORDER No. OGA090003330 DATED 28.01.09 Login ID:1572308 Membership No. ITBC 09842308 and Invoice No. ORA090002529 Order No, OGA090002680 dated 27.01.09 Login ID No.1574320 Membership No. ITBC 09834320. The above items were sent in one packet through DTDC courier vide their reference No. B 51742744 dated 11.02.2009. I had sent one e-mail to you in this regard. As instructed by you I am returning the above four items for change of size. The shoe size should be Size No.6 (However I am sending a sketch of the Reebok shoe which is being used) for ladies. The track suit should be small one which should suit to girls of the age 15-16 years. Both the set of shoe and track suit should be of different colours.

Vide Invoice No. ORA090007438 order No. OGAC090006811 DATED 20.01.2009 I have purchased 16 CDs. In the invoice you have mentioned that I have to claim the gift of Air Ticket and Holiday voucher through net. But I am unable to do the same. A copy of the invoice is also enclosed. Kindly do the needful. An early action in this regard is highly appreciated.

Thanking you,

Yours truly,

Krishna Moorthy (09449867474) P T O Bangalore, 11.02.2009

From

Krishna Moorthy. K.V.

A-12, Southern Residency,

K H B Road, Sulthanpalya,

R T Nagar, Bangalore-560032

Phone No.9449867474

To

Mr. Nitin Sahani,

Managing Director,

Living Media India Ltd.,

B-47, Indira Enclave, Neb Sarai,

New Delhi – 110068

Phone No.011-40502424, Fax No.011-29534574

Sir,

REFUND FOR ORDERS PLACED WITH YOU FOR PURCHASE

I had booked two sets of Reebok Shoes & Track Suits. No. ORA090002711 ORDER No. OGA090003330 DATED 28.01.09 Login ID:1572308 Membership No. ITBC 09842308 and Invoice No. ORA090002529 Order No, OGA090002680 dated 27.01.09 Login ID No.1574320 Membership No. ITBC 09Since the size was not suitable as per your instructions I had returned the same which were sent in one packet through DTDC courier vide their reference No. B 51742744 dated 11.02.2009. DTDC had confirmed that the packet was delivered to you on 13.02.2009. When I enquired with your customer care centre they have informed that the stock of requested size is not available right now. I request you cancel both the orders of Rs.3198/- [each return the funds of Rs.6396/- plus Rs.400/- incurred by me for returning the same to you, along with interest at 24% from 14.02.2009 till date of settlement. An early action in this regard is highly appreciated. Let me place on record the dissatisfaction on the inordinate delay from your side to respond to the needs of the customers. I have not received any communication from your side for the emails/written request/telephonic requests. Whether you feel appropriate for an institution like India Today Book Club. The customer care department has not shown any responsibility in sorting out this issue which is also not acceptable for common man doing business with you from various parts of the country. This is a feed back for you, how efficiently your various department are functioning/co-ordinating your business. Think it over whether this shows a healthy and good projection of your goodwill and reputation in the market. Hope a favorable and responsible reply from you at the earliest failing to which I will be compelled to take appropriate legal action.

Krishna Moorthy (09449867474)

DESPITE OF MAKING COMPLAINTS OVER PHONE AND THROUGH LETTERS/REMINDERS THE COMPANY NEVER BOTHERED EVEN TO GIVE A REPLY. THEY ARE CHEATING PEOPLE IN THE LENGTH AND BREADTH OF INDIA. SITTING IN BANGALORE I AM HELPLESS. EVEN THE COMAPLAINT ALREADY LODGED WITH YOU HAS NOT BEEN ADDRESSED TO BY YOU ALSO. I HAVE NO IDEA WHAT TO DO NEXT. I HAVE LOST THE MONEY SINCE JANUARY ALMOST FOR ONE YEAR

Company: INDIA TODAY BOOK CLUG
Country: India

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