Infibeam online shopping
Erratic and rude behavior at the online chat support by the online chat representative

Hello,

I contacted Infibeam's live chat twice enquiring about your payment options. The person responding to online chat got irritated and started behaving rudely and even erratically.

here is the conversation:

Please wait for the next available representative…

suhas: how do i pay using paymate (mobile payment)? how does it work? what is the procedure and what are the requirements?

You are next in queue. We will be with you in just a moment.

Operator: �Hi, welcome to infibeam Live Chat!

Operator: What do you want to order?

suhas: no just for my info

Operator: You are the same person I called in morning

Operator: I told you all options also

suhas: actually i was waiting for some nice deal to come up in mobile phone section

suhas: ya.. but u did not tell me about PAYMATE (mobile payment) and CASH CARD

Operator: Sio

Operator: So

Operator: We do not accept

suhas: the details of these methods are not mentioned clearly on the site

suhas: i did not get you?

Operator: I said we do not accept that

Operator: method

suhas: in the payment options there are 2 methods, paymate and cash card

suhas: please check

Operator: First slect what you want to buy and than contact regarding payment

suhas: that is rude!!

suhas: i want to know before hand

Operator: What is rude about it

Operator: I am being practical

Operator: If you dont know whatt you want to buy

Operator: what will you do with payment

suhas: i am a perspective customer.. knowing the payment methods before even thinking of buying is my right

suhas: i am browsing your site daily morning to find the right deal for me

suhas: as soon as i find one i would like to pay.. and your online help is not always online... thats is why asking you now

Operator: ok

Operator: For payment through paymate

Operator: click on the item you want to buy

Operator: and tahn make payment

Operator: and than click on Pay by paymate option

Operator: there they will ask your mobile no

Operator: give the no.

Operator: and submit form

Operator: Kindly find below link for reference: http://www.paymate.co.in/web/index.aspx

Operator: �Is there any thing else, I can help you with?

suhas: yes.. about cash card

Operator: How you want to pay???

Operator: with whta method

Operator:?

Operator: First decide and than get back tome

Operator: *** Left the conversation ***

suhas: i want to know what options i have and i can use and then choose the apt one for me

...suhas: are u there??

This has been very disturbing and annoying and i wish doesnt happen with other customers too.

--

SUHAS

Company: Infibeam online shopping
Country: India

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