IOC Petroleum - MI Road Jaipur
Non Customer Behaviour by COCO Outlet justified by Co. Official

Today at 22:05 hrs i reached IOC Retail Outlet to get my vechile filled by Rs. 500/=, RO lights was fully luxed and coz of that i entered RO. 1st i got my debit card transaction approved and reached to fueling point for fuel and got the fuel. but when asked for air pressure their attitude was indifferent and show thier incapability to honour my need, i said u just activate the same and i'll do the same but their PSU attitude didn't allowded them. I requested for compliant book but they started talking like that they have done something great by fueling my car at 22:10 hrs as thier RO is operational till 22:00 hrs. If case is like that then whay they have entertained my resquest for fuel at 22:05 hrs. RO blently refused for complent book as it goes under lock & key after 22:00 hrs. As per my understanging customer has liberty to use services round the clock.

At last i approched company Sales Offier and again his attitude was not customer friendly. If Urban customer is not satisfied how can we persume rural they are addressing rightly. Reliance / Essar has proved thier worthyness in past but againg circumsatances has not allowed to continue for long.

Are we living in the world of customer delightness of British raz.

My submission is for change in PSY official attitude atlest

regards

Sanjeev

Company: IOC Petroleum - MI Road Jaipur
Country: India

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