ITBC
Day light robbers - ITBC - holiday stay vouchers

Fm 10th to 14th May, i received several call fm I.T.B.C offer fm sales rep Dilip and his manager payal.

finally on 14th May i agreed for receiving the holiday stay offer and paid via I.V.R Rs 5943.

the promised package did not arrive within 7 days so called them (getting them was another long wait) only to be told that my address was wrongly written on the courier (instead of Udupi it was written HUBLI) and they will send another one upon receipt of the undelivered packet.

the promo package arrived in my house on 20/June/09. we immediately filled the form no 001893 and sent it to the bangalore address - premier sales promotion.

by 1st week July we tried to contact premier sales promotion on tel no 080 4055 4850. - after initial recording of about 2 mins, when we select options all we cud hear was music and no executives on the line.

hellbent on wanting the promo code, twice we wasted around 15 mins waiting for the executive and they said promo code was on the way. IT DID NOT.

finally on 28/08/09 - after a 15 mins wait i was lucky to get MS NIRMALA DEVI with whom we were blunt in our talks and she assured that she wud send the promo code immediately - reason for not dispatching earlier was given as YOU HAVE NOT CONTACTED US TO CONFIRM YOUR CORRECT ADDRESS HENCE YOUR PROMO PACK IS LYING WITH US - lies

31 aug, being fed up with this holiday package, and no reply fm premier sales promotion made various attempts finally getting JASMI on the line 5.00 pm who assured me she will send the promo code by email by 6.00 pm.

once the promo code arrived, i went on the website resort-store.com - and the code wud not work.

only to be told that i have to put the code in the different window.

once i opened the website was shocked to know there are only 4 places in india (i was told there are more than 100 locations in india and total 4000 incl foreign sites) which is again a lie.

i had repeatedly asked during booking of any hidden charges, which i was told it wa none - now the OOTY resort utility charges are nearly rs 4000/ that too in a god forsaken place. and the best surprise it - the same holiday package is available on the net for the same price - for which i had to go thru all the hassles.

also please note - we had tried one of your earlier offer and found the adidas carry bag substandard and when shown into an adidas showroom in mumbai, they said they were doubtful of its origin.

view all above we are not interested in the holiday stay voucher and look forward for refund of our Rs 5943.

5th Sept 09 - Mr Adeel after checking with his manager on tel 011 40502424 has confirmed that the full amount will be refunded once i give u all my reasons in writing.

have sent them a mail with above description 3 times in last 7 days and there is no reply

details are as follows

Invoice no ORA090053455

ORDER NO 0GA090054143

CODE H1517 HOLIDAY STAY VOUCHERS

MEMBERSHIP NO ITBC09280

PROMO CODE - CPPF9GBBG

Company: ITBC
Country: India

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