Jet Airways
Baggage Lost

I am a frequent flyer, fly frequently domestically and internationally. Previously i was a frequently flyer for Jet Airways, and later when i was travelling abroad, most of middle east, i used to ravel in Emirates. But since when jet started their service in middle east, i started going, and this was my 2nd travel in jet in last 1 month. But this time i travellind from kolkata to mumbai and then mumbai to abu dhabi. i was told my luggage will get transferred directly from mumbai to the abu dhabi jet flight. i don't have to worry. then also i enquired in mumbai to the jet airways staffs, that will the bag get transferred directly, just enquire, but i was told, don't worry it will be. after reaching abu dhabi, i found my luggage didn't reached it's destination. i complained against in the airport authority. they asssured me but 2 days past, no information heneforth. even jet authority didn't responded to the complain of abu dhabi authority. when contacted to different staffs responsible for luggage respectively in kolkata and mumbai, 1st they straight away tells the luggage was not there, 2ndly they decline to give any information regarding the whereabouts and 3rdly ignoring the querry.

if this is the way of behaviour and responsibility fo jet airways staffs, how do you think people will travel with luggage in their airways.

i want to get in to the root of this and let me know what is the outcome

with regards

Ambarish Chatterjee

Company: Jet Airways
Country: India

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