Jetlite airlines
INAPPROPRIATE FLIGHT CANCELLATION

ME -SANJAY SRIVASTAVA AND V BHAGWAT CHECKEDIN AT 5.45 AM FOR S2-381 FOR INDORE AT MUMBAI AIRPORT--GIVEN SEAT NO.25 D AND 25 E AND BOARDED THE PLAIN WHICH WAS INFORMED TO BE IN TIME FOR TAKEOFF.ON BOARDING IT WAS INFORMED THAT FLIGHT WILL NOT TAKE OFF DUE TO FOG AT INDORE AIRPORT AND HENCE WE WERE REQUIRED TO DEBOARD WITH HANDBAGGAGES AND ASKED TO WAIT FOR FURTHER ANNOUNCEMENT.TO OUR UTTER SURPRISE WE WERE INFORMED THAT FLIGHT IS BEING CANCELLED WITHOUT WAITING FOR MORE TIME TILL NOON OR EVEN CONSULTING THE PASSENGERS WHO WERE ANYHOW READY TO TAKE A DELAYED FLIGHT.MS.ARVI--SR.CUSTOMER SERVICES MANAGER HAD NO ANSWER AND EVEN DID NOT OFFER ANY COURTSEY FOR TEA-COFFEE SNACKS DURING THIS 3 HOURS ORDEAL.WE WERE OFFERED CANCELLATION AND FULL REFUND BY HER WRITING ON OUR TICKETS.SIX HOURS HAVE PASSED SINCE THEN, BUT AGENT HAS YET NOT RECD.ANY INFORMATION ABOUT THIS FLIGHT HAVING NOT TAKEN OFF--I.E.GOT CANCELLED.SUCH SHABBY MANAGEMENT BY ANY AIRLINE HAS NEVER SEEN BEFORE.I WOULD LIKE TO KNOW WHAT COMPENSATION OF LOST BUSINESS AT INDORE DUE TO SUCH ACT ON THE PART OF JETLITE, WILL BE REIMBURSED TO US, BESIDES MENTAL TORTURE.

Company: Jetlite airlines
Country: India

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