Jetlite airlines
Cancellation of Flight

I had a confirmed booking on Flt S2 6131 on the 14th of December from New Delhi to Pune at 12.30 P.M.

Wwhen i checked in at the counter, they mentioned that the flight has been delayed and it would noe fly at 2.00 P.M.

It was understanable that the weather was not good due to fog, and there could be delays.

They issued me the boarding pass. I went through the security check and was waiting for the departure announcement.

It was 2.15 P.M, there was no sign of any announcement and there was not a single soul from Jetlite to guide the passengers.

I had to get out of the security area by myself without any support from the airline staff.

When i went back to the counter they mentioned to me that that the flight has been cancelled.

The airline staff did not even offer any refreshments, though there is a court ruling that refreshments has to be served to the passengers if there is a delay of more than 2 hours. Moreover, when i enquired about arranging for accomadation, they said it was not possible.

I am from pune and i had a lot of trouble once again checking into a hotel and i missed a very important meeting i had on the 14th.

What redressal mechanism is available to customers like me who have to face the apathy of the airlines?

Is it possible to seek justice from the consumer court?

Please advise.

Company: Jetlite airlines
Country: India

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