Jet Lite
Charging taes in flight for the food served

I was travelling by Jet Lite flight on July 7 by morning flight at 6.35 flight number S2-0106 my seat number was 7D. After take off the flight attendant started selling sandwich, cold drink, tea and coffee I ordered a veg sandwich and two cookies and a cup of tea. The flight attendant told me that the cost was Rs.200 for everything. I gave her Rs.200, and she served me my veg sandwich, two cookie packages, and tea in a glass which was filled less than half with tea.

While eating I was reading Lite Byte menu that is provided in Jet Lite's magazine section as well as there was a separate chart showing the charges for the food that you can purchase. The lite byte menu showed Rs.100 for veg sandwich, the flight attendant charged me Rs.150 for the same sandwich, I called the attendand and asked her for the explanation. The flight attendant told me that the Rs.50 was additional taxes on the perishable food. I pointed out to her that the byte lite inflight menu card showed that the prices were inclusive of all taxes, why is she charging me additional Rs.50.

The flight attendant went to speak to the head of flight attendant, came back and said that it was a mistake on the byte lite menu card she will point this out to the upper management, and try to give me Rs.50 baci, which I refused to take as I don't want her to give it from her own pocket.

The issue I want to raise is the airline is charging additional Rs. 50 by way of taxes from the innocent travellers who are not aware of this or probably they ignore this, but the additional revenue the airline is generating by cheating innocent travellers is shocking.

Can we do something to stop this malpractice that the airline is performing.

Company: Jet Lite
Country: India

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