JSP Honda/ Honda Unicorn
Changed parts with out estimate

Comments: Dear Mr. Abishek Iam sudhir, from chennai, thanx a lot that u

> hav responded to me on 21st of Jan for the complaint against M/s JSP

> Honda for service delay, as discussed i received my vehichle on 21st

> evening after engine service. i like to inform u that they hav charged me

> Rs.11786/- for engine service. my vehichle has run for 49750 KMS, there

> was little noise in the eingine the mechanic suggested me for an engine

> service on my last visit in nov07. as per the suggestion i hav given them

> for an engine service on 9th Jan08. u r already aware that they hav

> delayed the delivery a lot. but my concern is the vehicle has reached only

> 49750kms and they hav replaced with NEW crank shaft, Bore & Bore

> Piston set and the accessories related to this. WITH OUT EVEN ANY ESTIMATE

> PROVIDED TO ME. Previously i was an owner for TVS Suzuki&Hero Honda

> Spleandour. only after 1lac kms i hav rebored and only after 1.5lac kms i

> hav changed the crank shaft. Is it mandatory to change these part in HONDA

> vehicles just after 50000 kms. or M/s JSP HONDA just Sucks the customer.

> even i hav seen the old parts the supervisor who attended me cud not able

> to give me an proper answer. this way i understood that they hav just

> changed the parts and they are not interested in helping the customers to

> change only the worn out parts. they always take it granted that if the

> parts are changed the customer has to take delivery of his vehicle at any

> cicumstances. Any how i hav paid the full amount and took my vehicle

> because i am in to sales and vehicle is mandatory for me. the following r

> the complaints 1. M/s JSP Honda is not bothered to provide an estimate to

> the customer they take it granted and do as they wish. 2.M/s JSP Honda

> just sucks the customer, whether it is required or not they replace the

> parts just like that to make money out of the spares. 3.undue delay, no

> commitment and no proper focus for vehicles not under warranty. 4.if HONDA

> Unicorn requires a change in there major engine part after 50000Kms, then

> its an expensive vehicle when compared to ur nearest competitor Bajaj

> Pulsor. 5. Kindly arrage to reimburse the amount thru M/s JSP Honda, if u

> found that they have charged or changed the parts wrongly. dear abishek, i

> want to know the email id of ur department to scan and send the,

> handwritten bill for Rs.11786/- provided by M/s JSP honda for the engine

> service, i want to know the prices they hav charged me are correct. kindly

> forward the mail id pls. i cud not able to send this mail earlier as i was

> not in town, just i had time to escalate this. regards sudhir kumaresan

> 09840055579/09380455579

>

> 2ND MESSAGE TO HONDA

> Dear sir

>

> I have escalated for the undue advantage taken by your dealer for the

> Engine service handled by them, thru email on 4th of this month.

>

> Some discussion happened between M/s JSP Honda and me, an officer from M/s

> Honda Bangalore discussed in this regard, he also said he will come back

> to me with a solution

> but after that nothing has happened from both ends.

>

> M/s JSP Honda offered me a discount of 5% less from the spares bill which

> works out to Rs.500/- which is not required for me to provide a

> satisfactory certificate to JSP Honda.

>

> I have been insisting a refund on the value involved for the change of

> Crank Shaft, New Bore, piston and the accessories involved, were they

> failed to provide me the initial Estimate and I feel the change is not a

> mandatory one.

>

> Ever body speaks that change has happened only because of the white smoke,

> in that case the problem is been escalated when the vehicle was under

> warranty and even under the extended warranty and it cud have been done at

> free of cost. Because of there lathery why I shud be penalized. If there

> is any comment abt the frequency of service u can very well check the

> service track record of my vehicle.

>

> I hav escalated it to u the manufacturer because I might get a better

> judgment from u, But only discussion has happened so far. Nothing

> fruitful has happened.

>

> I am not so erratic to move this to consumer forum, I hav been more

> flexible with every body let me continue in the same way.

>

> Expecting a favorable reply.

>

> |Sudhir Kumaresan|Sales Dept|Sri Devi Enterprises|

>

> | 919840055579| 919380455579|Ph:044-43556149|Fax:044-24753747|

>

>

>

> Consequences: I HAVE BEEN CRYING WITH M/S JSP HONDA FROM JAN12TH TO 21ST

> JAN TO TAKE BACK MY VEHICLE. I HAVE BEEN USING THE PUBLIC TRANSPORT

> FOR THESE DAYS TO TRAVEL BETWEEN MY HOME AND OFFICE (ABT 25KMS).

>

> WITH OUT ANY ESTIMATE THEY CHARGED ME RS.11786/- AROUND 20% OF THE COST

> OF THE VEHICLE JUST BECAUSE OF THERE LATHARY AND UNDUE ADVANTAGE OVER THE

> ENDUSER

>

> I CARRY ALL THE INVOICES PROVIDED BY M/S JSP HONDA, CHENNAI FOR THE PROOF.

Company: JSP Honda/ Honda Unicorn
Country: India

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