Comments: Dear Mr. Abishek Iam sudhir, from chennai, thanx a lot that u
> hav responded to me on 21st of Jan for the complaint against M/s JSP
> Honda for service delay, as discussed i received my vehichle on 21st
> evening after engine service. i like to inform u that they hav charged me
> Rs.11786/- for engine service. my vehichle has run for 49750 KMS, there
> was little noise in the eingine the mechanic suggested me for an engine
> service on my last visit in nov07. as per the suggestion i hav given them
> for an engine service on 9th Jan08. u r already aware that they hav
> delayed the delivery a lot. but my concern is the vehicle has reached only
> 49750kms and they hav replaced with NEW crank shaft, Bore & Bore
> Piston set and the accessories related to this. WITH OUT EVEN ANY ESTIMATE
> PROVIDED TO ME. Previously i was an owner for TVS Suzuki&Hero Honda
> Spleandour. only after 1lac kms i hav rebored and only after 1.5lac kms i
> hav changed the crank shaft. Is it mandatory to change these part in HONDA
> vehicles just after 50000 kms. or M/s JSP HONDA just Sucks the customer.
> even i hav seen the old parts the supervisor who attended me cud not able
> to give me an proper answer. this way i understood that they hav just
> changed the parts and they are not interested in helping the customers to
> change only the worn out parts. they always take it granted that if the
> parts are changed the customer has to take delivery of his vehicle at any
> cicumstances. Any how i hav paid the full amount and took my vehicle
> because i am in to sales and vehicle is mandatory for me. the following r
> the complaints 1. M/s JSP Honda is not bothered to provide an estimate to
> the customer they take it granted and do as they wish. 2.M/s JSP Honda
> just sucks the customer, whether it is required or not they replace the
> parts just like that to make money out of the spares. 3.undue delay, no
> commitment and no proper focus for vehicles not under warranty. 4.if HONDA
> Unicorn requires a change in there major engine part after 50000Kms, then
> its an expensive vehicle when compared to ur nearest competitor Bajaj
> Pulsor. 5. Kindly arrage to reimburse the amount thru M/s JSP Honda, if u
> found that they have charged or changed the parts wrongly. dear abishek, i
> want to know the email id of ur department to scan and send the,
> handwritten bill for Rs.11786/- provided by M/s JSP honda for the engine
> service, i want to know the prices they hav charged me are correct. kindly
> forward the mail id pls. i cud not able to send this mail earlier as i was
> not in town, just i had time to escalate this. regards sudhir kumaresan
> 09840055579/09380455579
>
> 2ND MESSAGE TO HONDA
> Dear sir
>
> I have escalated for the undue advantage taken by your dealer for the
> Engine service handled by them, thru email on 4th of this month.
>
> Some discussion happened between M/s JSP Honda and me, an officer from M/s
> Honda Bangalore discussed in this regard, he also said he will come back
> to me with a solution
> but after that nothing has happened from both ends.
>
> M/s JSP Honda offered me a discount of 5% less from the spares bill which
> works out to Rs.500/- which is not required for me to provide a
> satisfactory certificate to JSP Honda.
>
> I have been insisting a refund on the value involved for the change of
> Crank Shaft, New Bore, piston and the accessories involved, were they
> failed to provide me the initial Estimate and I feel the change is not a
> mandatory one.
>
> Ever body speaks that change has happened only because of the white smoke,
> in that case the problem is been escalated when the vehicle was under
> warranty and even under the extended warranty and it cud have been done at
> free of cost. Because of there lathery why I shud be penalized. If there
> is any comment abt the frequency of service u can very well check the
> service track record of my vehicle.
>
> I hav escalated it to u the manufacturer because I might get a better
> judgment from u, But only discussion has happened so far. Nothing
> fruitful has happened.
>
> I am not so erratic to move this to consumer forum, I hav been more
> flexible with every body let me continue in the same way.
>
> Expecting a favorable reply.
>
> |Sudhir Kumaresan|Sales Dept|Sri Devi Enterprises|
>
> | 919840055579| 919380455579|Ph:044-43556149|Fax:044-24753747|
>
>
>
> Consequences: I HAVE BEEN CRYING WITH M/S JSP HONDA FROM JAN12TH TO 21ST
> JAN TO TAKE BACK MY VEHICLE. I HAVE BEEN USING THE PUBLIC TRANSPORT
> FOR THESE DAYS TO TRAVEL BETWEEN MY HOME AND OFFICE (ABT 25KMS).
>
> WITH OUT ANY ESTIMATE THEY CHARGED ME RS.11786/- AROUND 20% OF THE COST
> OF THE VEHICLE JUST BECAUSE OF THERE LATHARY AND UNDUE ADVANTAGE OVER THE
> ENDUSER
>
> I CARRY ALL THE INVOICES PROVIDED BY M/S JSP HONDA, CHENNAI FOR THE PROOF.
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