Karnataka State Transport Corporation (KSRTC)
Poor upkeep & lack of hygiene

As a regular traveler I want to make this complaint to the person in charge of upkeep and maintenance of Volvo buses in KSRTC.

I traveled by KSRTC Volvo bus between Panaji (Goa) and bangalore.on 15th December bus leaving Panaji at 1905 hrs. The trip code given was 1905PNJBNG. I was holding the tickets for seats 5 & 6. I want to make the following complaints:

1. Interior of the bus was dirty. It appeared that it was not cleaned for a long time.

2. The seats were filthy and the seat covers were torn and were not washed for a long time.

3. The fleece material given to the passengers to cover themselves during travel were smelling and were not washed for a long period.

4. I was ashamed when I saw the conductor wipe his shoes with a fleece wrap meant for covering by passengers against cold.

5. I was deeply disheartened that having bought the bus at a very high cost KSRTC is not maintaining the vehicle. The upholstery is torn and dirty with grime and dirt everywhere.

6. My earnest request is that the KSRTC should make some one accountable for maintenance and during every trip there should be certification from some of the passengers on the condition of upkeep etc in the same way it is done by the Indian Railways.

7. What I have stated above is constructive criticism to improve ourselves.

8. I request the authorities in charge to take note and do the needful.

Wishing the KSRTC all the best.

S. Ramadurai

The passenger who felt ashamed

Company: Karnataka State Transport Corporation (KSRTC)
Country: India
State: Karnataka

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