KASNA INDANE GAS SERVICE
NON DELIVERY OF LPG

I am having connection No. K-18149 from Kasna Indian Gas Service, Shop No. 16H, Alpha-II, Greater Noida. I had booked one cylinder on 14.07.08. I was promised that the LPG would be delivered within 4 days as usual. But till date the cylinder has not been delivered. On asking about the same on 21.07.08 I was told by the person who attended the phone that the LPG was brough to my house on 18.07.08 and the person retured seeing my house locked which is absolutely wrong. However I was told the delivery would be made in 4-5 days. I would remind the competent authority that this is their usual reply to any customer who approches the agency for non-delivery of LPG. I contacted the Agency again on 29.07.08 and 05.08.08; on both these time I was told that the LPG would be delivered within 3-4 days. Now the agency is saying that I had booked the cylinder on 29.07.08 only and it would take another 2-3 days for the delivery. Kindly arrange for some expert enquiry in to the matter of similar nature so that the agency people's intention behind embarrassing the consumers could be found out. Why can't you provide the consumer with some computer generated number at the time of booking the cylinder to avoid this type of fraudulant activities of the persons sitting at the agency.

Please do the needful to resolve my problem.

Renuka Sathya Babu

Greater Noida.

6th August

Company: KASNA INDANE GAS SERVICE
Country: India

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