Kenstar/air cooler
Faulty machine deliverd

I got the air cooler CT 9924 on 12 APR at 7pm from Viveks

bangalore, upon switching at home I found it is making high Noice.

gave the complaint next day I demanding the replacement but the company sent the service engineer after 24days after many follow ups. after repairing blower, again same problem occurred with more noise after running for 30min,

Again after 12days service engg came and replaced the blower.

Recently this year the cooler swing stopped working. I complained requesting free service as It is kenstar who is at fault for delivering the QC failed machine. The service manager Mr. Subramany bhat gave promise of looking into mater.

After many follow ups and complaints the service manager

not available. No one in the office gave me proper responsible

answers. The web site is also not available.

The ditto is happeing with my Kenstar washing machine, the service engg from videocone had come and promiced to come next day with proper spare but after 2 weeks nowhere to see,

If call the call center they promise but noting happens.

So It is very irresponsible both at quality control and service aspect. Once you buy you have to bear with their faulty machine and irresponsible service.

Company: Kenstar/air cooler
Country: India

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