KENT RO SYSTEMS
RO WATER PURIFIER

Dear Sir,

I had purchased KENT Mineral RO water purifier on 24th June. For the first six months there was no schedule maintenance from any Kent service personnel even after repeated reminders on phone. However after six months service engineer Shri. Minto was regular. During May it was found that quantity of reject water was less and equipment was working for longer duration. Hence RO purifier was switched off. On 1st week of June when service engineer came for rectificatoion it was found that iron remover cartridge has damaged resulting in blockage of water into Sediment filter and active carbon filter.

Matter was also informed on phone 120-3052059 and to Shri Sarat ph no. 09830086513 . On June 22nd service engineer had removed iron remover cartridge and supply was bypasssed to sediment filter. which was also having content of blackish material present in iron remover cartridge.

It is suspected that whole RO purifier is damaged and hence may be replaced as it was within one Year warranty.

Regards

Biju Antony

Deputy Manger

M/s Indian Oil Corporation Limited (Halidia Refinery)

Quarte No. : 12/57B

Haldia Refinery Township

haldia

West Bengal -721607

Company: KENT RO SYSTEMS
Country: India

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