Kotak Credit Cards
Irresponsible

I request the balance transfer amount of 54000/- from kotak bank credit card to icici bank credit card on 24 July. They have taken a request and sent the D.D with sms. Actually this D.D has to reach me within 7 working days. It has to come to my address #370, 6th 'A' cross, 29th main, B.T.M. 2nd stage bangalore. My office hours are 9 AM to 6PM so i was not available in house. They have sent the D.D by Express It courier. Express It courier people did not called me. After 10 days (4th of august) i called kotak credit card regarding i did not received the D.D. Then Kotak customer care said it was return back to bank, by saying it is because of door lock. I said without intimate (at least one call) how it is returned back. Then he said again he will send the D.D. I said O.K. I got the sms your will recieve the D.D. with no. After 3 days i went to express it courier office and i asked about kotak D.D. Then he found that and given me. I scolded that people plz just give me a call before sent back. Then i deposited that D.D. in Icici bank. They sent for the clearance to kotak card they stopped the payment for D.D. I called kotak cards regarding this then they said it is canceled. They is no request for the D.D. and saying neglect that sms.

I have charged with 250 for D.D. return, and also payment date is over i have to pay interest charges.

Company: Kotak Credit Cards
Country: India

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