Kotak Mahindra Bank
NOT CLARIFIED ON TOP UP LOAN

SUB: Complaint against Mr. Samuel J Biju of Chennai Branch against Misbehaviour with Customer.

This is to bring to your kind notice that I had send the following mail to Mr. Samuel on the

clarification of my Personnel Loan & instead of clarifying on my query he's started shouting

on me for overdue of the installment & threatened me with serious allegation & wants me to come

to chennai from Bangalore where I presently posted for the clarification. I want to know the different

escalation levels to take it up to the Highest Level.

Such behaviour of a senior person is totally un called for & wants some one to do a thorough investigation

instead of trying to covering up the mistake.

With Warm Regards

Raghunath. V

Vice President

STG Int Ltd

No 2934/35 E Club Road

Vijayanagar

Bangalore-560040

Ph:9739011252

Dear Mr. Samuel

I would like to bring to your kind notice the following few facts after

going through my previous papers.

1.I had taken the loan Ref CSG 478793 on 2411/04 for an amount of Rs 2, 50, 000/- with the monthly installment of Rs 8455/-.for 36 months.

2.After 22 months I had offered a top up loan & I was told that there will not be any processing fees or pre payment interest & was offered the loan.

3.After 22 months of repayment my principal outstanding was Rs 1, 09, 190/- & I was again offered loan of Rs 3, 02, 581/- Deducting an amount of Rs 1, 09, 190/- of the First loan I should have recieved an amount of Rs 1, 93, 391/-

4.On 26/10/06 I have been credited with Rs 1, 60, 000/- & during these process I have been relocated to Bangalore & Now I am realising that I have been cheated by Rs 33, 391/- which you can please clarify on these.

Regards

Raghunath. V

Company: Kotak Mahindra Bank
Country: India

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