Kotak Mahindra Bank
Cheating, Harassment, and Inconvenience

1) The complainant, Amarjit Batta, CRNO 18320670, had opened 3In1 Account ie Bank Account, Demat and Trading.

2) This Account has been opened by Mr. Rakesh and Sunil Rana and told complainant that this Bank Account is Zero Bank Account for life time.

3) However, the complainant never intimated by the Bank in written, to maintain minimum balance of Rs. 10, 000.

4) The complainant, when checked the Account Rs. 827 was deducted as Non Maintenance Charges.

5) The Complainant requested no of times to revert this amount and intimate in written this Zero Balance Account is now Simple Saving Account.

6) Despite this, in its reply, the bank Customer Correspondence Team stated that they have forwarded the contents of your email to your home branch and have arranged for an officer to contact you with regards to the same.

7) The complainant has not yet received any call or reply from Home Branch.

8) The complainant talked to the customer’s consent on a recorded Phone line and requested again.

9) Though the complainant was initially reluctant to open bank account, but after saying this is Zero Balance Account for life time, the complainant consented to open.

10) This is cheating, harassment, and inconvenience to the complainant.

Company: Kotak Mahindra Bank
Country: India

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