Kotak Mahindra Bank
Wrong information provided while opening account

Miscellaneous

Dear Sir/Madam,

It has been over 6 months when i opened an account with Kotak Mahindra Bank. My CRN is 14898445. While opening an account (Last week of July’07) I was told by the bank executive Tarun Arora, that “as I have opted for the TRINITY account so as per the offer of the bank I’ll have to maintain zero balance in my account”. I got impressed with the offer and have submitted my document for the same on 28thJuly’07.

When i received the welcome kit for the same on 28th Aug ’07 I was shocked to read that I have to maintain a minimum balance of Rs 10, 000/- per quarter.

At the very next moment i contacted bank executive, and have droped a mail at bank@kotak.com to reply of which customer care peaple told me to contact bank personals.

In a written mail to me from Tarun Arora (bank executive of Kotak) admitted that the account is zero balance and assured me that you'll never be charged for it.

And now its over 6 months, Every quarter they are impossing fine on me for non maintainace of account balance, in this 6 months i have mailed them several times, and have personally contacted Mr Venkat Vinod, bank manager of Hyderabad Madhapur branch.

But still, nothing fruitful from there end, its just a clear case of fraud, I request you please have a look at it.

Thank you,

Jitan


Company: Kotak Mahindra Bank
Country: India
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