Kotak Mahindra Bank/Union Bank Of India
Regarding the incomplete transaction

Hi

I was making a transaction of 1000 rupees on 9 may from Union bank

ATM, Located in Hapur (UP)-245101.I was using the Kotak Mahindra Debit

Card for the transaction.

After entering all the details like PIN and the Amount machine was

ready to give the money and was making noise but suddenly machine goes

off and i did not get any money from the ATM, But 1000 rupees were

debited from my account.

AS it was saturday and the bank was closed i was unable get in touch

with union bank on the same day. As i live in delhi hence after that i

came back to delhi. After that i called up Kotak Mahindra and raised a

concern regarding the same and the 1000 rupees were credited back into

my account on 25 may.

Then after on 5 june 1000 rupees were again debited from account,

after that i again called back Kotak Mahindra Bank and they

said that Union Bank Of India has claimed that the transaction was

successful and claimed back 1000 rupees.

They said that they can claim any amount only once. and none of those banks are taking care of my concern and

Now i am afraid to loose my money.

I would be very thankful to you if you can look into the matter and

solve or suggest me what to do to get my 1000 rupees bank.

Now a days i am afraid using the ATM card.

It was only 1000 rupees but what would be my condition if i would be

making a transaction of 15000 rupees.

SO i request to please look into the matter and solve it as soon as you

can.

Following are the details of the transaction :

Amount: Rs. 1000

ATM Card: Kotak Mahindra Bank

ATM Bank: Union Bank Of India

Location: Hapur (UP ) - 245101

Narration: ATL823292/0000050443200CA/RUT

Refrence No : 912909002074

Account Number : 01720030181210

So i have provided all the details to you so please look into the matter.

Thanks And Regards

Imran Khan

9711273789

Company: Kotak Mahindra Bank/Union Bank Of India
Country: India

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