KSRTC
Poor Service, Hault at a mid-way food joint

Enroute from Bangalore to Puttaparthi, all the KSRTC buses stop at a food joint called, "Sowmya Sagar".

The cashier is having a regular habit of charging exorbitant rates for the poor quality food provided, and thus exploits the passengers; who have made several complaints to the drivers to stop at some other joint; or to avoid the stop altogether. But all are unaddressed for whatever reason.

He is in a regular habit of charging a few rupees above the MRP. (For ex. I was charged Rs. 22 for an apple drink with an MRP of Rs. 20 only).

Most of the packaged food items kept on the stalls are expired, and they provide the same to the passengers there.

As soon as the bus stops, a person from the restaurant climbs up the bus & announces a 20 minute hault in front of the driver, but at the end of 10 minutes, the driver starts the bus and these attandants at the restaurant force everyone still having their food to push off.

Inspite of these issues being heard for past few years, there has been no concrete action taken, neither has the food joint been changed, nor is the service improved.

At the end, it is the passenger who has to suffer.

Company: KSRTC
Country: India

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