KSRTC
Regarding punctuality and journey time

Hi,

We had a booking of KSRTC Airavat volvo from Kalpetta to Bangalore. This bus starts at Kozikode. It is written on their online booking site that bus will reach Kalpetta at 12 afternoon and the journey time is 5.30 hrs. We had booked the air tickets from Bangalore for the 9.40 PM flight taking the delay etc into consideration. Referring to the site we assumed that atleast by 8.45 PM we should reach airport.

However bus was late by 1.30 hrs. It reached kalpetta at 1.30 PM and to our horror driver told us that it would reach Bangalore by 8.30 PM. So we will be late by 3 hrs.

If from Kalpetta to Bagalore it takes minimum 7 hrs then why the site mentions it will reach in 5.30 hrs.

We got down at Kengeri at 7.50 PM and though the e cabs driver tried his best we reached airport by 9.05 PM and missed the flight as we should reach airport 45 min earlier.

We had to re-bok tickets which gave a big blow of Rs14000 to our pockets. Thanks to KSRTC.

Drivers were driving very slowly. They had all the have all the time in the world to spot elephants and enjoy on the Bandipur road. That was even more frustrating for us since for us every second was important.

I want KSRTC people to look into this. Please consider that people have plans dependent on your service. Delay sometimes can be understood. However I cant find a single reason of mentioning wrong journey time on the official booking site.

We would definitely think 10 times before traveling through KSRTC next time

Company: KSRTC
Country: India
State: Maharashtra

  <     >