Lenovo
FAULTY LAPTOPS

I PURCHASED THIS BRAND NEW LENOVO LAPTOP 27Q SERIES WHICH IS THE LATEST IN THE COMPANYS RANGE OF LAPTOPS ON 24-10-08 FROM CROMA FARIDABAD.MY LAPTOP GOT FAULTY 0N 9/12/08 SUSEQUENTLY I DEPOSITED THE SAME TO THE COMPANYS SERVICE CENTRE IN FARIDABAD i.e I.T WORLD ON 10/12/08, NOW EVEN AFTER ONE MONTHS TIME MY PROBLEM IS NOT YET SOLVED.ON CONTACTING CUSTOMER CARE THEY SAY THAT THE CASE HAS BEEN FORWARDED FOR LAPTOP REPLACEMENT AND HAS GIVEN ME A REFRENCE NO.ON INQUIRING WHEN WILL I GET THE NEW MACHNINE THEY SAY THE PROCESS TIME IS AGAIN ONE MONTH.NOW I SOMETIMES THINK THAT HAVING PURCHASED THE SO CALLED LENOVO BRAND I HAVE COMIITTED SOME SIN.AND WHAT ABOUT THE LOSS I AM INCURRING WITHOUT THE MACHINE.

I REQUEST YOU TO PLEASE HELP ME IN THIS REGARD.

I HAVE ALSO TALKED TO SENIOR PERSONS LIKE MR SUDEEP WHO HAPPENS TO BE HEAD OF HARYANA OPERATIONS BUT NO SOLID FEEDBACK IS GIVEN TO ME.MY LATEST REFNO IS 5028293.

WITH REGARDS

SUMEET

9811771618.

KINDLY SUGGEST WHETHER I SHOULD GO TO CONSUMER COURT AND CLIAM DAMAGES.

Company: Lenovo
Country: India

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