LG
Washing Machine

Hi

I had purchased a wahing machine

Model: TROMM. 6.5 kg

Dealer: Jain Traders Pvt. Ltd. - Naupada - Thane

Date : 14/11

The Delivery was taken on the same day, but the representative to give demo turned up 3 days later. He observed that the Mahine was not in working condition. This was the first SET BACK a customer can have, when on the first day he finds the machine given to him is a faulty one, rather a used one.

Later after launching a lot of complains to both LG customer care and the Dealer, a representative from the dealer arrived (after a week). This further aggravated the situation. He has been promising for a replacement but without any results. Unfortunately the customer care representatives are also of no help. I have had n number of complains registered there.(Complaint ID- W7CB1405693).

It is very sad to see that an MNC is treating its customers in such a shabby an unprofessional manner. Everytime we call the helpdesk they provide us an alternate number.

Kindly look into this asap.

Company: LG
Country: India

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