LG/WINDOW AC
TorturousSservice

I am Vipin Rai from Faridabad. I just wanted to highlight one of my concerns before your team reagrding the torturous service provided by LG electronics. I have purchased a LG window AC two years back. I have called at there customer service number to log a request for the service of my AC on 11/04. The engineer visited my place on the same day itself. But according to him one part needed to be replaced. I asked him to replace the part. But he was not having that part at that time. He promised me that he will revisit in a day or two to replace it and do the service as well. And after that day its 22/04 today and no one has approached me yet. I have not received a single update from there side. In between, I have called there service helpline thrice or more than that. Everytime there customer care executive said that they are reffering my case on a high priority basis to the service centre but I have not received a single call from there side.

My complaint no is: N9C41101477

Things I would like to highlight here:

1. This is the worst service provider I have seen till date.

2. I don't know if they really care about there customers after delivering there product.

3. There is no co ordination between the company and the service providers who are working for them.

4. I don't think that there higher management is really bothered about the services of there junior employs.

5. They have got an SLA of 48 hours, but I don't think if there process are audited ever.

I am so much frusted about there services that I gurantee that I won't let anyone whom I know to purchase any LG equipment ever.

Regards,

Vipin Rai

278, Ground Floor

Ashoka Main, Faridabad

Haryana, India

Contact No; 9810162582

Company: LG/WINDOW AC
Country: India

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