Mahanagar Gas
Non responsive and evasive commitments to service requests

I made a request for shifting of the meter on 5th october, 09 and I was told that with in two days the work will be done. Since no one turned up I spoke on the 8th October and was told that on 9th the work will be done. Again I spoke on 9th since no body turned up for the workand I was told that on 12th october the work will be carried out. Since no one turned up I spoke again and was told that on 14th the work will be carried out. On 14th when I contacted I was told that on 15th the work will be carried out.

Each person in the BPO I spoke are evasive and are hoodwinking on each occasion since they take the advantage of ignorance of what the earlier person has committed.

We have lost five days waiting for the MGL representative and are disgusted at their level of service which may be due to their monopoly status.

Company: Mahanagar Gas
Country: India

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