Mahanagar Gas
Inconsistency in billing rate

Sir,

I am customer of Mahanagar Gas and my consumer number is : 210000343067.

My MGL bill for the month of Jan '10 was a credit bill which was generated @rate of Rs. 11.13/- per unit. While the debit bill for the past and all future months are generated @rate of Rs. 12.09/- per unit.

I have brought this inconsistency in billing rate to the company many times but have not received appropriate response from them. Every time I send them a mail they just reply back with a new complain number. Below is the list of complaint numbers that I have been given for the same matter:

354607, 347772, 327945, 324648, 324673, 319392, 362158, 363260, 372272, 383880, 389299, 394258, 403506.

I have been following up with the company for the past three months, but to no avail. It is a matter of clear customer harassment from MGL. I have had as many as 28 to 30 mails back and forth but everytime it has been without any resolution. I can send you a copy of the mail trail in case required.

Also, I would like to bring to your notice that no meter reading has been done on our premises for the past one year and all bills have been approximated. And it is due to this reason that they had sent me a credit bill for the month of Jan, when the actual bill should have been a debit bill.

Please let me know what needs to be done with regards to my complaints.

Company: Mahanagar Gas
Country: India

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