Make My Trip
Hotel not confirmed my booking which is done through make my trip

I booked a Igloo nature resort for the dates oct 01 to oct 03.

Makemytrip.com sends me a voucher with the booking status "Confirmed". Before 6 days of my journey [ actually today ], I called the Igloo resort people and asked for the status they said the rooms are not available with their own resort and they can arrange for some other resort.

When I call the makemytrip.com they said the hotel room is booked and I don't need to worry on that. But after some time the manager from Igloo Nature resort called me and said there is no room is available on oct 02, so I need to stay in a another hotel.

But still makemytrip.com customer care is telling that my room is booked, if I cancel the room now they will take one night amount for this.

I can give the booking id which i have done with makemytrip.com. My booking ID is HTL160190.

Company: Make My Trip
Country: India

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