Maruti suzuki
PRE PUCHASE ISSUE

Hi,

I am writing this mail in absolute disgust after the atrocious service I received today at one of your authorized dealers. It’s not a complaint but a feedback, because whatever happens I will never personally buy a maruti and whatever happens no one will buy in my family and friend circle.

The incident happened at APRA AUTO PVT LTD. JMD REGENT PLAZA, MG ROAD GURGOAN, where me and my friend have come to check Maruti SX4 who also was interested in buying for himself, so you already have lost two customers (I know this would not bother such a big MNC as yours), points I wanted to highlight:

1. First of all your Exchange scheme is a laugh riot, they evaluated my INDICA GVG 2007 Jan Model ran approx 22000 Kms and quoted it as 1 Lacs the same evaluated at two Hyundai outlets (that is where I will buy my next car after all they stand by what they advertise) quoted as 1.8 Lacs 10 K exchange offer. I was flabbergasted at the offer you made.

2. Second on asking the surveyor why such a less price was quoted no one bothered to answer and I was left thinking I this what maruti is really about

Guys wake up in INDIA it’s becoming more or like western culture where word of mouth is much more appreciated then high sparkled advertisement which is baseless and absolute rubbish in your case.

I am sorry to be so blunt but I am feeling really disturbed about the whole situation and wanted to make my point felt across to you.

Regards,

A lost potential customer.

Company: Maruti suzuki
Country: India

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