Maruti Suzuki India Ltd
Damage of my Car during first servicing: Group ‘B2’ and Job Card No.: 8832

Sir/Madam,

I purchased a vehicle Maruti – 800 (Uniq – Pearl Silver Colour on 14th February from ‘Sai Service Station Ltd.’ Phugewadi, Pune 411 012. As per the service manual said vehicle was handed over for servicing to Sai Service Station Ltd. Phugewadi, Pune 411 012 on 17th March.

During the course of service the servicing agency neglected in rendering proper service and due to which a ‘Scratch’ was appeared on the ‘Right Side Rear Door’ near the handle. This fact was brought to the notice of concerned authorities of the Service Station but unfortunately the Service Station failed to take any cognizance of said neglected act.

To rectify the mistakes and negligent service I was compelled to make a number of correspondence and persistent follow up for last 6 months, but the service station did not paid any attention to the complaint.

Till now I have send three times letters to :

1) Mr. Pankaj Narula Chief General Manager (Service)

MARUTI SUZUKI INDIA LTD.

Palam-Gurgaon Road,

Gurgaon – 122 015

(Haryana)

2) Mr. Giriraj Patil

SAI Service Station Ltd.,

Mumbai-Pune Road.

Near SAndvik Asia Ltd.,

Phugewadi, Pune – 411 012

3) Mr. Harish

Regional Office

Sacred World, unit no. 708 to 715

07th Floor, north block, near shinde chhatri,

Wanwadi, Pune – 411 040

My brand new car was damaged and now i have to carry the same with the mark which was caused due the mischief of SAI Service Station - Phugewadi, Pune.

Please provide me suitable relief in the matter.

Thanks and Regards,

Santosh R Girne

9881642225

Company: Maruti Suzuki India Ltd
Country: India

  <     >