Maruti Swift
UNPROFESSIONAL BEHAVIOUR OF DEALERSHIP

Dear Customer Relations Manager,

I am associated with your company since 1990. Through out this period I feel warm regard for services provided by your

Different service centers. Now it seems that you have sucked all that qualities which you people used to claim.

Its all about the hardships faced by me at your esteemed Maruti dealership on Dated

30th June-09. I send my Swift car-PB10CL-9455 to Stan Autos-Ludhiana for fourth Service (Paid). Mr. Suresh

Kumar received my car at service reception and provided me the estimate of Rs 4200/-

For this paid service. They forcely recommended me for Engine decorbonizing. I Strictly

Refused firstly but they further explain that if you will refuse for this job then your vehicle, s warranty will be laplsed. As I was not convinced I requested him to connect me with the

Service Head to confirm about this particular job, whether It is the Part of Paid Service

Or Not. But Manager did not come on the line and this gentelman disconnected the

Phone with the assurance that manager would contact me in 5-10 minutes. I strongly

Instructed him to don, t start the Job until I get the phone call from Service Head. I

Kept on waiting for an hour but no body contacted me

.When I again called up at Service Reception they confirmed me the vehicle ready status

After complition of all Jobs including the Engine Decarbonizing. I was surprise with this attitude

Of Dealership and I again requested to connect me with Service head or CRM but he silently

Disconnected the call. Any how I arranged the Ph. No. Of Service Manager and tried No. Of times

But he did not pick the phone. I also contacted to CRM at 98761-50324 and asked him to connect

Me to the Service Manager but his approach was also casual and showed no courtesy to to my concern.

He also assure me that He would arrange call from Manager but this also prove fake.

You can imagine How they cheated us. They convey to my driver that

They have taken the approval from Owner San and repair has been carried out

accordingly and asked him to make the invoice payment.

As you are the Head of the Customer care department, You would let me know

Where I was wrong. Was it my mistake to keep faith on your dealership when

I have other option to avail the Service from other dealer. I hope that you would look into

The matter personally and will take action accordingly so that same would not repeat

With other customer.

I will wait for your reply

Your Dejected Customer

Daljinder Singh Gill

9878477728

Company: Maruti Swift
Country: India

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