Medicine
MISGUIDED

AS I HAD TO SEND SOME MEDICINES TO ITALY I CALLED THE HOTLINE AND WAS GIVEN THE PHONE NUMBER OF YOUR TNT OFFICE IN CHANDIGARH 0172 - 4637124. I CALLED THAT NUMBER AND WAS GIVEN THE MOBILE NUMBER 9872825250 OF SOME MR. RITESH. HE DID'NT HAVE ANY IDEA HOW TO SEND THE PARCEL AND HE GAVE ME THE MOBILE NUMBER 9216540333 OF SOME MR. SHUBRATH. FIRST I WAS ASKED IF I HAVE AN ACCOUNT WITH TNT OR I WLL PAY. AND I DON'T HAVE ANY ACCOUNT WITH TNT. THEN HE TOLD ME TO GET A PRESCRIPTION OF THE DOCTOR AND HE WILL DO THE JOB. I AGAIN CALLED HIM TO ENQUIRE IF I SHOULD SEAL THE PARCEL AND HE SAID YES AND I DID THE SAME. THEN AGAIN I CALLED HIM REGARDING ANY OTHER FORMALITIES AND HE TO;D ME THAT HE IS VERY BUSY AND I WILL HAVE TO MAKE THE BILL MYSELF. I GAVE HIM MY MAIL ID AND HE MAILED ME A COPY OF THE PROFORMA INVOICE. AGAIN I ENQUIRED REGARDING THE PRICE I HAVE TO PAY TO SEND THE PARCEL AND HE WAS SO BUSY THAT HE GAVE MY CALL TO SOME OTHER PERSON AND I WAS TOLD TO GIVE THE DIMENSIONS OF THE PARCEL. kEEPING MY PHONE IN HOLD I GAVE HIM THE DIMENSIONS AND AGAIN I WAS KEPT ON HOLD AS NOBODY HAD THE SLITGHEST IDEA WHAT THE FARE WIL BE AND AFTER A LONG WAIT I WAS TOLD THAT IT WILL BE RS 1700/-. THE TIME WAS 6.45PM. WHEN I ASKED TO VISIT THE OFFICE THE OFFICE I WAS TOLD TO COME IN THE MORNING. AFTER A LOT OF REQUEST I MANAGED TO GET PERMISSION TO VISIT TNT OFFICE TO LEAVE THE PARCEL FOR DELIVERY.WHEN I REACHED THERE NOBODY HAD THE TIME TO TALK TO ME AND I WAS TOLD TO OPEN THE PARCEL AND I TOLD THE PEOPLE THERE THAT MR SHUBRATH HAS TOLD ME TO SEAL IT. AND FINALLY MR D.S.RAWAT TOLD ME TO SHOW THE PRESCRIPTION. WHEN I SHOWED THE PRESCRIPTION I WAS TOLD THAT THE PRESCRIPTION IS NOT VALID AS I GOT IT FROM A B.A.M.S DOCTOR. I WAS TOLD THAT THE DOCTOR SHOULD BE M.B.B.S. AS THE NEED WAS VERY URGENT I REQUESTED THAT I CAN ARRANGE FOR THE ORIGINAL OUTDOOR CARD GIVEN BY THE P.G.I TO THE PATIENT BY FAX FROM ITALY AND ENQUIRED IF IT WILL BE VALID. AND THIS MR RAWAT WAS BUSY SOMTIMES WITH HIS COMPUTER AND SOMTIMES TALKING TO HIS COLLEGUES BUT WAS NOT AT ALL RESPONDING PROPERLY TO MY QUERIES. THEN FINALLY HE TOLD ME THAT I CAN ONLY TELL YOU IF YOU SHOW ME THE OUTDOOR CARD OF THE PATIENT AS IF I WAS CARRING THE CARD WITH ME AND AFTER THIS I COULD'NT BEAR ANY MORE AND I WAS FORCED TO SHOUT AT THIS RAWAT . AND HE WAS SO CONFIDENT THAT HE TOLD ME HIS NAME AND ALSO TOLD TO COMPLAIN TO WHO EVER I WISHED.IS THIS THE MANNER TNT BEHAVES WITH THE CUSTOMERS WHO DO NOT HAVE AN ACCOUNT WITH TNT? AND IS THIS THE STAFF APPOINTED BY TNT WHO ARE NOT UPDATED TO THE NEEDS OF THE CUSTOMERS? I FAIL TO UNDERSTAND BUT THIS NEGLIGENCE FORCED ME TO GO BACK TO MY HOUSE AS THE TIME WAS TOO LATE AND I COULDNT FIND SOME OTHER COURIER AND MY WHOLE DAY WAS WASTED BECAUSE OF THE IRRESPONSIBLE STAFF OF TNT AND ESPECIALLY RAWAT. PLS INFORM ME WHAT ACTION TNT HAS TAKEN AFTER READING THIS COMPLAINT.

Company: Medicine
Country: India

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