Meru Cabs - call taxi service
Non apperance of booked taxi

Had booked a taxi for 6 am for January 21st. Confirmation no. given by company is AJ19115.

Second sms gives driver details and cell no and reconfirms pick up time. Cab does not appear at appointed time and driver's cell is also not reachable. Unable to find another taxi on time at early hour of 6 am. Reach the destination too late to participate in the half marathoon segment of the Mumbai Marathon. Had got commitments for donations to charities if I were to complete the run. Lost out on commitments of Rs. 5, 25, 000 for various charities due to this delay.

Sent the company, Meru Cabs, Mumbai, an email on the 22nd of January, complaining about the same and demanding compensation. No response from the company. This is not the first instance and the company refuses to accept any liabality in case of no shows.

Meru Cabs has been given a licence for such operations to be a service to the city, it cannot therefore hide behind company policies stating that they will not be rsponsible for any no shows. Being a service provider it is essential that they have a policy of compenstion, else it makes no sense to run such a service if one can go scott free.

Is ther a way I can take this to the consumer court? Please advice

Company: Meru Cabs - call taxi service
Country: India

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