Ministry of Railway
Wrong info from 139& website

Madam,

I was to travel from Vadodara to Dehradun by train 2287 on 03-10-09 PNR no 4210142213. The schedule departure of the train from BRC was 23:53 hrs. From 20:00 Hrs I was continuously monitoring the running status of the train every 1/2 hr from 139 as well as from www.indianrail.gov.in and till 24:00 I was told that the train is running late by 5 hrs. After 24:00 hrs I could not get the running status from 139- it was telling " the train does not run on the given date". But at 00:30 hrs I saw the running status for Kota Stn from your web site, as I was not getting the status for Vadodara Stn, and it showed me the me train is late by 5 hrs. for Kota staton also. The same has been confirmed by your customer care official at 139 (after several tryin 139, the system connected me to the customer care executive) also confirmed the train is running late by 5hrs. But to my surprise, when I reached the Vadodara Rly Stn. at 3:30hrs on 04-10-09, I came to know that the train has left Vadodara Rly stn at 03:00 hrs itself. The person at the enquiry told that the train was actually late by 3hrs only. I missed the train because of the information was not updated at 139 as well as at www.indianrail.gov.in. The wrong information has misled me and I had to suffer. This is a serious error by the railway authority and because this many passenger might be facing difficulties. No information is better than wrong information and now-a-days earlier equiry through 131 is also not available. Railway authority must look into this matter seriously and take corrective action accordingly, so that this does not happen in future.

I have filed TRD for the e-ticket (PNR No 4210142213, Tran Id 0138908211) on 04-10-09. I expect full refund against this ticket.

Kindly look into this matter.

Mrs. Kabita Ghosh, Dy. S.E (E&T)

ONGC, INFOCOM,

Makarpura Road, Baroda-390009

Ph: 0265-2603675 (O)

09428007106 (M)

Company: Ministry of Railway
Country: India

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