ABN AMRO Bank
Transaction Password generation not working

Dear Sir / Madam

I'm Dr. Jitesh Narayan P Iyer, and am holding an account with the Gurgaon Branch of ABN AMRO Bank for the last 1.5 years. My account no. is 1374042.

I have two complaints which have not been redressed for quite some time now.

1. I'm unable to generate my transaction password online

I first reported this problem more than 5 months ago, by personally visiting the branch and talking to the person manning the counter there. (Gurgaon Branch). She assured me of a resolution within a week and generated a new transaction password and had it couriered to me.

But till date, the problem is not resolved and I'm still unable to generate transaction password online.

I more recently complained to your phone helpdesk, and the lady there refused to believe my complaint and insisted again and again that I should try and properly feed my data, and generate my transaction password online.

2. I'd asked for a transaction password to be couriered to me, and this still not reached me. Its more than 45 days since my request

Meanwhile, I once again, for some reason, entered my password incorrectly and it got locked. And as I was unable to generate it online, I called up helpdesk and registered the complaint (No. 83217) on 18th March. I was assured the password would be couriered to my registered address in three working days.

On the third day, the courier guy calls me up regarding the delivery and I find that it has been addressed to my OLD address, and not my current registered address. The courier gets returned to the bank. I once again called up customer care and informed them to re-send it to my registered address, which was confirmed over the phone, again with an assurance I'll receive the password in three working days. Its more than 30 days now and I'm still waiting for the password.

In between I'd once again called up helpdesk to remind them of the issue, and the lady there asked me to generate the transaction password online, and refused to believe me when I said I'm unable to do so.

I've been unable to use Netbanking for the past more than a month and find talking to your helpdesk people to be of no help, as they refuse to even acknowledge that I'm facing a problem, let alone try to resolve it.

Mailing to you is my last resort. I'm tired to repeating the whole story each time to different customer care persons. I guess if you too cant help me, I'll have to stop using Net baking from ABN AMRO altogether and move to more customer responsive banks.

Thanks and hoping that BOTH my problems will get resolved in the next three working days.

A very disgruntled customer,

Jitesh

Company: ABN AMRO Bank
Country: India

  <     >