ABN AMRO
Absuive Language used by the Collection Agency

Respected Sir,

This complaint is in regards to the collection agency of ABN AMRO bank using abusive language being unprofessional and making a mockery of customer service (Noz of collection agency : 911145632615).

I have a loan account and a credit card account with the bank, Last month I have made a complete payment and wanted to close my loan account of 35k I received a call from the bank stating the cheque has been misplaced and I have to make an alternative arrangement, hence I made a cash payment and closed the account.

This month I see that cheque being debited from my account, hence I informed the back and told them to return that money (which was another pain process) I got the check finally after 21 days and I had informed the bank that I will make my card payment once I get this money and provided the cheque number.

I get 15 calls in 10 min from the collection agency who are unprofessional and use abusive language to the customer, I am very unhappy with this kind of customer service from the bank.

This is not the first instance with them but a regular one.

Mohammed Azhar Shaikh

Problem Management Specialist | ITO GSD India

| 91.99019.01806 mobile | azharshaik@hp.com

HP Avenue | Electronics City | Bangalore 560 100 | India

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Company: ABN AMRO
Country: India

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