Respected Sir,
This complaint is in regards to the collection agency of ABN AMRO bank using abusive language being unprofessional and making a mockery of customer service (Noz of collection agency : 911145632615).
I have a loan account and a credit card account with the bank, Last month I have made a complete payment and wanted to close my loan account of 35k I received a call from the bank stating the cheque has been misplaced and I have to make an alternative arrangement, hence I made a cash payment and closed the account.
This month I see that cheque being debited from my account, hence I informed the back and told them to return that money (which was another pain process) I got the check finally after 21 days and I had informed the bank that I will make my card payment once I get this money and provided the cheque number.
I get 15 calls in 10 min from the collection agency who are unprofessional and use abusive language to the customer, I am very unhappy with this kind of customer service from the bank.
This is not the first instance with them but a regular one.
Mohammed Azhar Shaikh
Problem Management Specialist | ITO GSD India
| 91.99019.01806 mobile | [email protected]
HP Avenue | Electronics City | Bangalore 560 100 | India
Please think about the environment before printing this email.
0 comments