MTNL Boardband
Disconnected frequently

The broadband connection on my telephone number (011-27231950) has been performing erratically.

I registered a complaint about it on customer care (1504) and they gave me complaint number :

47600906 on 9th June'2009. They said the problem is with the frequency on my telephone line / Server and would be rectified in 24 hours.

Nothing happened after that. No one from MTNL even asked me about the problem. I again telephoned customer care and this time they said that I should get in touch with Area Manager (Shakti Nagar), New Delhi. I contacted him on 9th June'2009 after many dial attempts and he said that it will be done. Thereafter I received a call from MTNL asking me "aapka phone theek hai? " Before I could say that it is not the phone but the internet which is faulty.. the official disconnected the phone.

Even I have got following numbers:

27435593 (CP SERVER) “told me: server per koi problem nahi hi”

20598313 (YADAV) “told me: server per problem hi, koi kee koi response nahi aa raha hi server se…”

9868-33178 (PRADEEP) “told me: mein aa kar dektha hu..”

20042233 (SDO) “told me: hum back office employee hi… app filed manager / person se baat karo.”

Few days back it was also not responding from server and modem. I was registered complaint on 1504. They were providing me complaint # 7695 on 27th May (Rectified with in 5 working days).

Nothing has been done by MTNL so far.

Even contacting Public Grievance Cell of MTNL on 23356666 and 23357777 (fax) has not yielded any positive response from MTNL.

Can anyone help?

Thanks & Regards

Rajiv Bhardwaj

Company: MTNL Boardband
Country: India

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