MTNL Broadband
Broad band not working and difficulty in complaining

I have been using MTNL broadband services for about last 6 months. Last month we have shifted the house and our telephone line (25080617) has been shifted immediatly. Since the shifting our Broadband is not functioning putting us into lot of difficulties. We have tried many times to register the complaint through MTNL no. 1504, where the response was very poor. We had to wait for more than 20 ~ 30 mins to speak to the customer support executive. Even after long waits, only after 3 or 4 attempts only we could speak to a customer support executive. Even the support executive, who attended the call was in no mood to provide real support. He was not even ready to understand our difficulties. He had simply concluded the call with saying some one from near by MTNL office will visit to check. It is more than 4 days, no one has turned so far. The attitude of the people are so bad, we feel cheated having opted for MTNL.

Company: MTNL Broadband
Country: India

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