MTNL
Refusal to provide internet connectivity

The reason am mailing at this forum is probably the same as to y thousands of others are here..[ They get heard ]...well i have always been an avid and greedy user of MTNL services for two reasons... One its a govt.setup... and secondly... it just sounds honest... but of late there's been a sea change in my perception of it... I have a telephonic connection .. [ 011- 25012004 .. for your refrence] and recently got my internet disconnected coz of the pathetic services. The scenario was such that we were using the intenet services provided by the MTNL... but then there were some problems due to which we didn't have access to internet at all... consequently we reported the matter at customer care innumerable times, and everytime i was assured without fail that it will corrected in matter of days... to be precise in a week's time... but that that ONE week changed into 03 long months of waiting and complainig... yet at the end of it all nothing happened... and the funny thing we were told that we need to continue with our payments ..[ it was unlimited plan for which they charged us about Rs 1000 a month... that inclusive of all the charges ..plus the calls we make... this was extra ] so for next three months we continued making paymnets... with no internet services at all... and finally we chose to disconnect it... but now after after almost 06 months since this happened... we are now palnning to have the connection again... but only to be questioned back... as to y did we disconnect it at the first time... once we told them the problem the man very calmly says... kyon connection lagwa rahe hai na apko pareshani hogi or na hamei... i was completely taken aback by the response... i mean this is really the heights of inefficiency at its peak... but when coaxed a lil more the guy comes up with a response that we dont provide the service there iur region... i reminded him that we have been using the services... then the man came up with anoher state of the art excuse... well yur place doesnt come in 3 km radius... for which i was never provided any satisfactory answer... but the face is my neigbour is using the same services... well i am a very aggrieved custome... have virtaually lost all the hope for this... but i came across this site... so my just lil hope ful that something might just happen... i am highly thankful to yu all for yu provided us with such forum where one can voice their issues... and can also get the redressel done... kindly look into the matter... at the earliest..

my e mail id is palvijay@gmail.com

Company: MTNL
Country: India

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