MTNL, Delhi
Over Billings

COMPLAINT

I am having one telephone connection (No 25289320) with broadband facility on my residence at B – 460, FF, Meera Bagh, Paschim Vihar, New Delhi. I have received the bill for the month of December amounting Rs 4, 847/- which includes the bill of Rs 3, 950.52 towards usage of Broadband.

I was surprised to see the bill because despite the fact that my Computer is out of order for last two months how this usage was recorded by MTNL during this period. Also right from the date of installation of this connection till November my usage has never been so high. In fact most of time, I have not used my free quota of 400 MB.

I have made written representation also. I addition on various occasions of verbal talks, it has been admitted by MTNL Officials that prima fascia the bills looks unjustified & there is some problem in bills.

They have told me that the usage has been recorded on a single day, which is impossible because when the connection is not even used for last some time & after that particular day, a single day use of such high quantity is not possible.

Also I have paid the bills of January in February. Even after that the MTNL has disconnected my broadband including telephone facilities on 12.02.2008

DEMAND

I seek the correction in broadband bills for the month of December & restore the facility of Telephone.

I have already requested MTNL to disconnect the broadband facility which should be done. The modem etc is owned by me. So MTNL only has to amend its systems on that.

I also seek the amendment of bills for February sent to me as MTNL has disconnected the services on 12.02.2008.

Also MTNL should not send futher bills untill this matter is solved at their end as I am not in receipt of any services from MTNL after 12.02.2008

Company: MTNL, Delhi
Country: India

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